Intelligent Scheduling
Proven at Scale
Over a decade of production-proven complex scheduling. Reduce call burden, reduce no-shows, and deliver 24/7 patient access with deep EMR/EHR integration that scales from health systems to specialty practices.
Solutions for Patient Access and Growth
Marketing with AdFit
Optimize marketing campaign spend by focusing advertising on providers, services, and locations with available appointments.
Explore Capacity-Aware AdvertisingContact Centers
With Advisor, help staff schedule complex appointments with clear rules and coordinated resources, even across multiple EMRs.
Explore Staff-Assisted SchedulingPatient Self-Service
Let patients book and manage appointments online, 24/7, reducing call volume for your team.
Explore Online Appointment SchedulingVoice AI Automation
Automate routine scheduling and patient request calls, reducing repetitive work for your team.
Explore Automated Phone Scheduling
Trusted by healthcare organizations and their providers across the country, our customer references include hospitals, health systems, larger practices, and ACOs. Please inquire with our sales team to arrange a reference call.
AdFit | Healthcare Advertising
Turn available capacity into patient demand.
Connect your Google Ads, Meta, and Bing advertising strategy directly to the capacity your organization has to deliver care. AdFit orchestrates campaigns toward providers, services and locations with available appointments. With schedule integration, it responds in real time as availability changes, so your campaign spend is always optimized.
AdFit works on its own or alongside any MDfit solution. Paired with Patient Self-Service, patients can move from an availability-aware ad directly into online booking.
Open slots, next 30 days
1,252
Soonest opening
Today
Campaigns
4
Google + Meta + Bing
Dermatology cancellation detected
Tue 2:30 PM opens · 3 appointments available
Google campaign enabled
EnabledDermatology · New Patients
Appointment scheduled
BookedAttributed to campaign and ad
The MDfit platform
Built for the complexity of patient access.
Bring provider information, scheduling rules, and connected systems into the workflows your organization needs. Choose individual solutions or combine them to support your staff and patients.
Reliable provider information
Consolidate and validate provider information across connected systems.
Visibility into performance
Track scheduling activity, team performance, and operational results.
Support beyond launch
Configure workflows, prepare your team, and keep improving after go-live.
Advisor | Staff Assisted Scheduling
Make complex scheduling easier for your team.
Give staff a clear path to the right appointment, even when booking involves multiple resources, visits, or EMRs.
Coordinate every resource
Match the provider, visit code, and triage needed for each visit.
Connect appointments and referrals
Coordinate sequential visits and turn referrals into appointments.
Keep schedules aligned
Bidirectional EMR/EHR write-back and real-time sync.
Resources coordinated for a single visit
- ProviderOrthopedics, accepting new patientsMatched
- Visit codeNew patient consult, 40 minMatched
- Location & roomMedical campus, exam room with imagingMatched
- Triage & referralKnee pain questionnaire, referral attachedMatched
Written back to the EMR/EHR and kept in sync as schedules change.
Patient Self-Service | Online Appointment Scheduling
Let patients book care on their schedule.
Offer online booking and appointment management on your own domain, using your brand and your organization's scheduling rules.
Your brand, available 24/7
Give patients a familiar way to book without calling.
The right visit, with clear guidance
Help patients navigate appointment types, slots, and requirements.
More flexibility. Fewer open slots
Offer appointment changes and SMS waitlist notifications.
AI Automation | Automated Phone Scheduling
Automate routine calls. Give your team time back.
Help patients schedule appointments and complete routine requests by phone, 24/7. Conversational AI follows your configured workflows and brings in staff when needed and available.
Scheduling that follows your rules
Guide callers through appointment booking using your scheduling rules and visit requirements.
Natural conversations
Help patients complete supported tasks with clear, quick, conversational guidance.
Human help when frustration rises
Recognizes signs of frustration and automatically transfers to available staff with conversation context. No request for a ‘representative’ is needed.
Incoming call
Appointment line · 2:14 elapsed
AI assistant: Thanks for calling Northside Family Medicine. I can help you book, reschedule, or cancel an appointment. What do you need today?
Caller: I need a follow-up with Dr. Patel sometime next week.
AI assistant: Dr. Patel has openings Tuesday at 4:45 PM and Thursday at 2:15 PM. Would either of those work?
Caller: Neither. I already told the office I can only do mornings. This is frustrating.
- Frustration detected. Transferring to available staff.
Context shared: follow-up with Dr. Patel, mornings only, next week.
Let's talk
What would better access look like for you?
Tell us what you want to improve. We'll focus the conversation on the solutions and workflows that fit your organization.
Not ready to talk yet?
Calculate Your ROIContact Information
Headquarters
12330 Perry Highway Suite 205
Wexford, PA 15090
Phone
724-719-2677
info@mdfit.com