Intelligent Scheduling
Proven at Scale
Over a decade of production-proven complex scheduling. Reduce call burden, eliminate no-shows, and deliver 24/7 patient access with deep EMR/EHR integration that scales from health systems to specialty practices.
Phase 1: Advisor
Rules-based scheduling accuracy with multi-resource coordination, built on a solid provider directory foundation
Phase 2: Patient Self-Service
24/7 always-on scheduling access for your website, with reduced call burden
Phase 3: AI Automate
Voice AI automation for scalability and reduced staff burden
Trusted by healthcare organizations and their providers across the country, our customer references include hospitals, health systems, larger practices, and ACOs. Please inquire with our sales team to arrange a reference call.
Enterprise Patient Access
The Complete Patient Access Platform
Stop losing patients to hold times and limited hours. MDfit delivers 24/7 always-on access, up to 80% cost savings, and measurable no-show reduction—with enterprise complexity that scales.
Directory Management
Across All PhasesConsolidate and validate provider data across disparate systems—credentials, locations, networks, and scheduling rules—creating the strong foundation necessary for accurate, compliant directories that power every phase of patient access.
Contact Center Optimization
Single pane of glass for agents with complex rules-based scheduling, multi-resource coordination (provider + equipment/room), and connected care planning across your enterprise.
Referral Activation
Convert referrals to scheduled appointments with intelligent provider matching, availability optimization, and bidirectional EMR/EHR write-back for seamless care coordination.
White-Label Self-Service
Patient scheduling white-labeled to your brand on your domain. Same complex rules as Phase 1 with condition-based triaging, full appointment management, and callback requests.
SMS Waitlist & Reminders
Automated waitlist fills cancellations via SMS text message. Appointment reminders through MDfit, native EMR/EHR, or both—configured to your workflows.
Skills-Based Artificial Intelligence
Conversational AI virtual agents with natural, engaging speech—not the robotic voice systems of the past. Discrete skills handle scheduling, cancellations, medication renewals, and inquiries with minimal latency, customizable tone, and intelligent escalation.
Authentication with Escalation
Risk-based, multi-factor patient verification for voice self-service—combining trusted caller ID with step-up factors. Escalations transfer with authenticated session so agents receive verified identity and context.
Analytics & Reporting
Across All PhasesDozens of preconfigured reports tailored for management/finance, patient access supervisors, and operations/IT—plus custom report building tools. Track ROI, team performance, scheduling efficiency, and operational metrics across every phase of your MDfit patient access platform.
Implementation & Support
Across All PhasesSoftware is only as strong as the team behind it. Sustained patient access performance requires disciplined execution, continuous optimization, and hands-on operational support. At MDfit, your "go-live" marks the beginning of our long-term implementation and support approach — not the end.
See MDfit in Action
Watch: Efficiently & Accurately Connecting the Right Resources
Discover how healthcare organizations use MDfit to streamline scheduling, reduce costs, and deliver exceptional patient access.
MDfit Platform Overview
1:44 minutes
Advisor Module
The Foundation for Rules-Based Scheduling Accuracy
Unlike basic scheduling tools, MDfit handles the full spectrum of enterprise complexity—multi-resource appointments (provider + equipment + room), connected care planning with sequential visits, and referral-to-appointment workflows. Bidirectional EMR/EHR write-back ensures accuracy whether scheduled in MDfit or your EMR/EHR.
Built on over a Decade of Excellence
The MDfit scheduling platform has a deep, rich history helping healthcare organizations deliver exceptional patient access.
Thousands of patient access specialists and schedulers have completed tens of millions of appointments using the MDfit platform.
MDfit schedules a new appointment on average every ~3 seconds during business hours.
Key Capabilities
Complex Rules Engine
Beyond basic scheduling—handle multi-resource requirements, specialty-specific constraints, and organizational policies that simpler platforms cannot support.
Connected Care Planning
Sequential scheduling and multi-visit care plans coordinated across your enterprise—a capability most competitors don't offer.
Referral Activation
Convert referrals to scheduled appointments automatically with intelligent provider matching and availability optimization.
Bidirectional EMR/EHR Sync
Deep write-back integration ensures scheduling accuracy across MDfit and your EMR/EHR—not just read-only availability queries.
Patient Self-Service
Reduce Call Volume While Extending Access to 24/7
White-labeled patient scheduling on your domain with your branding. Follows the same complex scheduling rules configured in Phase 1—presented in a patient-friendly format with condition-based triaging. Full appointment management, SMS text message waitlist, flexible reminders, and callback requests for patients who need help.
White-Label Branding
Fully white-labeled to your marketing standards on your own domain. Patients see your brand, avoiding confusion and building trust.
Complex Rules, Patient-Friendly
The same rules-based scheduling configured in Phase 1 Advisor, presented in a patient-friendly format that guides them to the right appointment.
SMS Waitlist Automation
Automated waitlist fills cancellations instantly via SMS text message. Patients are matched to open slots based on preferences—no voice calls.
Full Appointment Management
Patients can change, reschedule, cancel appointments, or submit inquiries—all through the self-service portal without calling.
Flexible Reminders
Appointment reminders delivered through MDfit, your native EMR/EHR system, or both—configured to match your existing workflows.
Request a Callback
If patients run into issues during self-service, they can request a callback from your staff rather than abandoning the process.
Key Benefits
Voice AI & Virtual Agents
Up to 80% Cost Savings with HIPAA-Compliant Automation
HIPAA-compliant Voice Artificial Intelligence delivers 24/7 always-on scheduling with rules-based accuracy. Unlike early-generation robotic voice systems with frustrating pauses and scripted responses, MDfit's conversational AI speaks naturally with minimal latency, adapting tone and terminology to match your organization's brand and patient expectations. Organizations see cost savings up to 80% versus staffed schedulers while reducing call burden and no-shows.
HIPAA-Compliant & Secure
Built for healthcare with full HIPAA compliance, encrypted communications, and audit trails you can trust with sensitive patient data.
Full Transcripts for Audit
Complete conversation transcripts stored for compliance audit and quality review. Searchable records support training, dispute resolution, and regulatory requirements.
Up to 80% Cost Savings
For larger organizations, reduce staffing costs up to 80% versus traditional schedulers while improving patient satisfaction and scheduling accuracy.
New Patient Scheduling
Virtual agents with natural, conversational speech handle intake, collect information, and book appointments following your organization's complex scheduling rules—in multiple languages with human-like responsiveness.
No-Show Reduction
SMS text message confirmations and reminders dramatically reduce no-shows. Real-time updates feed back into your scheduling system.
Context-Rich Escalation
When situations require human touch during your normal working hours, our naturally-speaking virtual agents hand off seamlessly to live agents with complete conversation context—no repeat questions for patients.
Get Started Today
Learn How You Could Benefit
Discover how MDfit increases staff productivity through scheduling optimization and 24/7 patient access. Request a personalized platform demo, strategy session, or custom ROI report below and start your transformation today.
Contact Information
Headquarters
12330 Perry Highway Suite 205
Wexford, PA 15090
Phone
724-719-2677
info@mdfit.com
Why Healthcare Leaders Choose MDfit
- -Increased staff productivity through automation
- -Scheduling optimization with rules-based accuracy
- -24/7 patient access without added headcount
- -Over a decade focused on Patient Access solutions
- -Improved satisfaction by patients and physicians alike