Q: Does MDﬁt integrate with Electronic Medical Record (EMR) systems such as Epic, Cerner, Allscripts and Athenahealth? Or credentialing systems such as Morrisey?
A: Yes, MDﬁt is designed with a ﬂexible integration architecture allowing it to integrate into all leading provider data systems, by the use of data feeds or native APIs.
Q: Is MDﬁt an Electronic Medical Record (EMR) or practice management system?
A: MDﬁt is not an EMR or practice management system. MDﬁt is designed to complement you current systems by providing provider directory services for Find-a-Physician tools, schedulers to customer service staff to better align patients with their ideal provider. MDﬁt provides the tools to match the right provider to each patient, every time.
Q: How does it work?
A: At the core of MDﬁt is a detailed proﬁle of each provider and practice. An intelligent matching engine then uses this information across all MDﬁt modules supporting workﬂows for find-a-physician, online scheduling, patient access schedulers, referrals and direct patient scheduling. The ability to use a single, validated, provider proﬁle across each of these entry points to care ensures a consistent experience for your patients supporting the MDfit mission to match the right patient to the right provider, every time.
Q: Can we use MDfit as a non-integrated solution?
A: Yes, MDﬁt can be deployed in a standalone conﬁguration or integrated with Practice Management, Electronic
Medical Record (EMR), credentialing, directory database, and other systems.
In a standalone “out of the box” conﬁguration MDﬁt provides patient access schedulers, providers and support staﬀ with intelligent matching of the right provider or provider referral based on a patients needs and preferences. Once a match has been identiﬁed customer support staﬀ can then schedule an appointment in the organizations Practice Management system.
Q: How do we as a health system or insurer truly beneﬁt from the use of MDﬁt?
A: MDﬁt provides a single, consistent and validated view of provider profiles and directory information to all users across the organization wherever that information is needed. Whether in a find-a-physician tool, a central scheduling call-center, an individual practice location or somewhere in between, MDﬁt provides actionable data to aid in patient care and understand provider data validation, scheduling, and referral patterns. Our typical ROI analysis results in a 100% return over six months.
Q: Our organization is located 2,500 miles away from your headquarters in Pittsburgh, what is the level and depth of your support?
A: We understand that any product is only as good as its support. More importantly we take our responsibility to help our clients fix their provider directories to match the right provider to the right patient seriously. After all, the ﬁrst step in helping a patient get the care they need is identifying the correct provider.
During implementation, you’ll get to know our team and we’ll know yours. After MDfit “go-live”, our support team is readily available via telephone, email or through our web-based support system. To ensure that your concerns are dealt with by someone who can actually help, we do not subcontract any support services. Instead we put you directly in touch with the professional, qualiﬁed people who understand our products and can resolve your issue.
Q: I am the Primary Care Practice Manager, can my providers also access MDfit to look up providers for patient referrals?
A: Yes, we have designed a specific platform called MDfit Mobile that is designed to allow providers the ability to easily access MDfit, find the right specialist for their patient and then complete a referral workflow.