How it Optimizes
MDﬁt creates a single "pane of glass" for optimal scheduling and question handling for your customer service representatives and patient access schedulers in call centers. By aligning simpliﬁed condition-based scheduling across specialties and departments, patient access staff can handle any scheduling or information request and know the underlying data is valid.
Our technology consolidates and validates your provider scheduling protocols, provider data, insurance information, and location datasets. MDﬁt then overlays a clinical scope of practice and provider preferences. Your call center representatives now have easy and immediate access to all relevant provider information, without the need for cumbersome questionnaire-based workﬂows, educated "guessing" or ﬂipping through binders and spreadsheets.
Efficiencies are gained through faster call handling, increased cross-specialty capabilities, and always up-to-date data.
Why It Works
MDfit brings together relevant patient and provider information into a single system to ensure the right patient is seen by the right provider, at the right time, every time. Our user interface is designed to maximize the amount of information a patient access scheduler, concierge, or customer service representative can quickly access to efficiently perform their daily tasks. By minimizing “clicks”, MDfit maximizes your call center workflows.
With MDfit in place, you now have an intelligent and reliable provider directory that quickly becomes the center of outstanding patient access.
During MDfit implementation, our analysts help you consolidate, update, and validate provider directory data so that practices and call centers are always working from the same play book. Once live, our Social-Feedback features allow anyone to suggest provider and practice data updates, empowering all your staff to correct on-going data changes.